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Eversource Morning Update

Posted on: November 16, 2020 - 10:55am

The update below was received from Eversource at 10:26 a.m. today.  The update is as of 8:30 a.m. You will note that crews were focused in Darien, Greenwich and Newtown, with some explanation provided.  We continue to reach out to Eversource for more crews.  

A crew just finished work on Cannon Road.  We are seeking ETAs and ETRs on other issues, including Ridgefield Road.  

Internet access is available outside the Comstock Community Center and the backside of Town Hall.  Access will also be available outside school buildings later today, after school is dismissed.  The password is Warrior1.  Please wear a mask and socially distance. 

Water is available at Fire Headquarters on the side between Headquarters and Town Hall.  Please enter through the north entrance.

Information will be shared as it becomes available.

Eversource Emergency Briefing

Monday, November 16, 2020 – 8:30 a.m.

COVID-19 work practices and reporting procedures remain in place.

Eversource Responding to Storm Damage and Outages

Operational Status: Monitoring Emergency Event Level: 5

OVERVIEW AND SYSTEM STATUS

  • As of 8 a.m. this morning, approximately 18,000 customers were without power in about 1,000 statewide outage events. Nearly, 900 of those events are in the Western portion of the state, which was the hardest hit. Overnight, crews restored approximately 20,000 customers.

  • Clearing blocked roads are a focus this morning. We’re dedicating additional crews to support this task, as well as additional tree crews to remove trees. We expect an uptick in blocked road requests.

  • There are 25 town-designated critical facilities that are without power as of this report. We continue to work with communities to address their priorities.

  • The intermittent issues we experienced with our automated outage reporting tools are resolved. Our call center took 500 calls overnight with an average answer time of approximately one minute.

  • As of 8 a.m., the following towns had the most outages. Crews have been dispatched to these

    locations.

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OUTAGES (as of 8 a.m.)

Town

 

Outages

Customers Served

Percentage Out

page1image48046912

Crews in Town

Darien

1,689

page1image48052672

8,100

21%

page1image48136192

9

page1image48150016

Norwalk

1,122

31,769

3%

1

Monroe

 

1,064

7,983

13%

page1image47870144

3

page1image47872640

Weston

890

3,877

23%

1

Westport

884

page1image47860736

12,627

7%

page1image47859776

3

Wilton

769

page1image47873024

7,536

10%

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1

Newtown

721

page1image47957120

11,485

page1image47957312

6%

page1image47906816

14

page1image47907776

Roxbury

698

1,358

51%

8

Greenwich

693

page1image47911232

28,243

2%

page1image47911808

9

Redding

657

page1image47915648

3,831

page1image47916224

17%

page1image47916800

4

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Note: Towns listed above may be restored by crews in a different community not listed above because our circuits often span more than one community. A crew working in an adjacent community may restore a neighboring town.
As crews move from damage locations these numbers will fluctuate.

PLANNING AND RESOURCE READINESS

  • To support the restoration effort, we are converting transmission crews to distribution crews. One transmission crew will continue to address the one transmission line that is out. That line does not impact any customers.

  • We have additional crews arriving today from Massachusetts and New Hampshire.

PERSONNEL

Distribution Line Crews Total

303

Eversource Crews

60

1

  

Contractor Crews

243

Transmission Crews Total

1

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Eversource Crews

1

Contractor Crews

0

Service Crews

48

  

Substation Electricians

108

  

Tree Crews

253

  

Damage Assessors

80

  

RSO Trouble Shooters

106

  

System Operator Support

29

  

Downed Wire Guards

80

  

CURRENT DAMAGE ASSESSMENT

  • As of 6 a.m. November 16, we have identified:

  • Of the 94 blocked roads that remain, 75 are in the western portion of the state, with the most reported in the Stamford and Darien areas.

    MUNICIPAL COMMUNICATIONS:

  • Community Liaisons continue responding to inquiries from the towns we serve, identifying and prioritizing fire and police emergency priorities, including blocked roads, and critical facilities

  • We supported two gas events in Greenwich where we de-energized customers because fallen trees damaged gas lines.

  • The town of Darien provided a list of schools last night and we identified three that did not have power.

    CUSTOMER COMMUNICATIONS

  • Restoration updates and safety messages continue to be posted to social media channels for customers.

  • As a crew arrives on site to make repairs, customers are receiving their individual restoration times.

    Approved by:

    Michael Hayhurst
    Incident Commander – Electric

    Kevin Kelley
    Incident Commander – Natural Gas