Eversource NoonTime Update-Including Eversource Alert Clarification

IF YOU RECEIVED AN ALERT FROM EVERSOURCE THIS MORNING, THE RESTORATION TIME IS FOR TOWNWIDE RESTORATION, NOT YOUR INDIVIDUAL RESTORATION.  We have notified Eversource of the problem and requested individual ETRs.

Below is the Eversource Update as of noontime today.  Four additional crews have arrived in Wilton since this morning's update.  Please note, outages are down from those reported below, as an incident in the area of Cannon Road has since been resolved.  As of 12:15, there were 401 outages.

The largest outage incident is on lower Ridgefield Road and involves 167 customers.  Crews are onsite.  We have been told to expect a restoration plan for all remaining outages within a few hours. 

Monday, November 16, 2020 – 12 p.m.

COVID-19 work practices and reporting procedures remain in place.

Eversource Announces Restoration Projections

Operational Status: Monitoring

Emergency Event Level: 5

OVERVIEW AND SYSTEM STATUS

• As of 11 a.m., approximately 15,200 customers were without power following last night’s storm.
• With hundreds of crews at work, we expect the vast majority of customers in the Eastern and Central portions of the state to be restored by 11:45 p.m. tonight. Most customers in the hardest-hit Western portion of the state will be restored by 11:45 p.m. tomorrow, Tuesday, November 17. Many customers will be restored sooner.
• There are 22 town-designated critical facilities that are without power as of this report and 41 have been restored.

·       As of 10 a.m., the following towns had the most outages. Crews have been dispatched to these locations. 

Note: Towns listed above may be restored by crews in a different community not listed above because our circuits often span more than one community. A crew working in an adjacent community may restore a neighboring town. 

As crews move from damage locations these numbers will fluctuate.

PLANNING AND RESOURCE READINESS

CURRENT DAMAGE ASSESSMENT

·       As of 10 a.m. November 16, we have identified:

• Of the 93 blocked roads that remain, 78 are in the western portion of the state. 

·       The 17-20 transmission line remains out. We’ve identified the issue – a tree on the line. That line does not impact any customers.

LOGISTICS:

·        800 meals will be served for lunch at area work centers around the state.

·        We’re making arrangements for approximately 700 hotel rooms to lodge crews this evening.

MUNICIPAL COMMUNICATIONS:

• Community Liaisons continue responding to inquiries from the towns we serve, identifying and prioritizing fire and police emergency priorities, including blocked roads, and critical facilities. This includes:
  • Working directly with a number of municipalities that weren’t using the right process or had incorrect categorizations for blocked roads. Using the correct process, we now have solid action plans for these communities.

·       Helping a community understand how our work in an adjacent town will restore power to a good portion of their community, even though our trucks are not physically in their town.

CUSTOMER COMMUNICATIONS

• 4,603 customers have individual, crew-level restoration projections and are receiving that information via text, email, or phone call, as well as via our website, mobile app or automated phone system. 
• We will push a message to all other customers who are out to provide the global restoration projection for their area.
• All outage reporting systems are operating normally.

Approved by:

Michael Hayhurst                                                                      
Incident Commander – Electric

Kevin Kelley
Incident Commander – Natural Gas